For customers

We pack every order carefully so that it reaches you in perfect condition.
Before ordering, please check the product details to make sure it suits you.

You can return or exchange a product of proper quality within 14 calendar days of purchase, in accordance with Ukrainian law.

Cosmetics and personal hygiene products are subject to special rules: once their packaging has been opened, they cannot be returned or exchanged.

If you receive a damaged, defective or wrong item, please contact us within 24 hours of receiving the order.

A product can be returned if:

• ▪it was damaged in transit or does not match your order;
• ▪it has not been used (the packaging is unopened and undamaged, there are no signs of use, and its appearance, contents and labelling are intact);
• ▪less than 14 days have passed since you received it;
• ▪you have the receipt.

An exchange is possible if you received a product of improper quality, a damaged product, or a product that does not match your order.

If the replacement is out of stock, we can offer another product of the same value or refund your money.

Before sending a product for exchange, please contact us and wait for confirmation.

The exchange is completed within 1-3 days after the Seller receives the product.

1. 1.Make sure the product meets the return or exchange conditions.
2. 2.Contact us at +38 068 457 6487 and give us your order number.
3. 3.Wait for our manager to confirm and send you instructions.
4. 4.Send the product the agreed way. Please do not ship anything without prior agreement.
5. 5.Once we receive the product, we will inspect it and let you know the outcome.

If a return is justified, the money is refunded to the card used for payment via the payment service used for the purchase (monobank or hutko).

Refunds take approximately 7-14 banking days.
(the time it takes for the money to reach your account may depend on the policy of the bank that issued your card).

Britva Coin bonuses used to pay for the order are returned to your bonus account.

Shipping costs for a return are paid by the customer.

If the return is caused by our mistake, a manufacturing defect or damage in transit, return costs are agreed with the store individually.