For customers

Version of 4 October 2026.

This document is a public offer by Sole proprietor Shakhoval Inna Pavlivna (the "Seller") to conclude a distance sales contract for goods through the online store britva-market.com on the terms below. The contract is concluded in accordance with Articles 633, 641 and 642 of the Civil Code of Ukraine, the Law of Ukraine "On Electronic Commerce" and consumer protection law.

The binding version of this agreement is the Ukrainian one; this translation is provided for convenience.

• ▪Seller — Sole proprietor Shakhoval Inna Pavlivna, tax ID 2823812028.
• ▪Customer — an individual placing an order on the Site.
• ▪Site — the online store britva-market.com.
• ▪Goods — cosmetics and hygiene products presented on the Site.
• ▪Order — a Customer's request to buy Goods placed on the Site.
• ▪Britva Coin — loyalty programme bonuses that can be used to pay part of an Order.

2.1. The Seller undertakes to transfer the Goods into the Customer's ownership, and the Customer undertakes to pay for and accept them under this Agreement.

2.2. The name, description, price and availability of the Goods are shown on their page on the Site. The Goods may look slightly different from the image, for example because the manufacturer has updated the packaging.

3.1. This offer is accepted by placing an Order on the Site and paying for it. The Agreement is deemed concluded when the payment is received.

3.2. By placing an Order, the Customer confirms that they have read and agree to this Agreement, the Terms of Use, the Privacy Policy and the payment, delivery and return terms.

3.3. The Agreement is concluded electronically in accordance with the Law of Ukraine "On Electronic Commerce".

4.1. Prices on the Site are in Ukrainian hryvnias (UAH). Delivery is not included in the price of the Goods.

4.2. The Seller may change prices on the Site. The price of an Order that has already been paid does not change.

4.3. Payment is made 100% in advance online via the payment service used for the purchase (monobank or hutko) (JSC FUIB) with a Visa or Mastercard card or another method available on the payment page. Cash on delivery is not available.

4.4. Promo code discounts are granted on the terms of the relevant promotion. Promo codes cannot be exchanged for cash.

4.5. A registered Customer may pay for an Order with Britva Coin bonuses at a rate of 1 bonus = 1 UAH, provided the bonus balance is not less than the Order value. Partial payment with bonuses is not available. When paying with bonuses, 1 UAH of the Order value is paid with money and the rest with bonuses. Bonuses are earned under the Britva barbershop loyalty programme, which is not governed by this Agreement.

4.6. An electronic fiscal receipt is issued for every payment.

4.7. If the payment is not received, the Order is not processed and may be cancelled.

5.1. Delivery is made within Ukraine only, by Nova Poshta, to the branch or parcel locker chosen by the Customer.

5.2. The Seller hands the Order over to the carrier within 1-3 business days after payment. Once it is dispatched, the Customer receives a waybill number.

5.3. The Customer pays for delivery on receipt at Nova Poshta's rates.

5.4. Ownership of the Goods and the risk of accidental damage pass to the Customer upon receipt.

5.5. On receipt, the Customer checks that the parcel is intact and that the Goods match the Order. If the parcel is damaged, the Customer draws up a report with the carrier's representative and notifies the Seller within 24 hours.

6.1. Returns and exchanges are handled in accordance with consumer protection law and the "Exchange / Returns" section of the Site.

6.2. Perfume and cosmetic goods of proper quality whose packaging has been opened cannot be returned or exchanged (List approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994).

6.3. Goods of improper quality, damaged in transit or not matching the Order are replaced or refunded by the Seller.

6.4. Money is refunded to the card used for payment via the payment service used for the purchase (monobank or hutko); the time it takes depends on the card-issuing bank. Britva Coin bonuses used for payment are returned to the Customer's bonus account.

The Seller undertakes to:

• ▪deliver Goods that match the description and the Order;
• ▪provide the Customer with accurate information about the Goods;
• ▪keep the Customer's personal data confidential.

The Seller may:

• ▪cancel an Order if the Goods are out of stock, refunding the amount paid;
• ▪refuse a sale if the Customer breaches this Agreement.

The Customer undertakes to:

• ▪provide accurate contact and delivery details;
• ▪pay for and collect the Order;
• ▪read the product information, including ingredients and contraindications, before use.

The Customer may:

• ▪receive Goods of proper quality;
• ▪return or exchange Goods in accordance with Section 6.

8.1. The parties are liable for failure to perform their obligations in accordance with Ukrainian law.

8.2. The Seller is not liable for the consequences of using the Goods other than as intended or contrary to the manufacturer's instructions, or for individual intolerance to ingredients listed in the Goods' composition.

8.3. The Seller is not liable for delivery delays caused by the carrier.

8.4. The parties are released from liability for failure to perform their obligations due to force majeure, including hostilities, air raid alerts, and power or communication outages.

We sell goods for delivery within Ukraine only. We do not sell goods or provide services to citizens or residents of the russian federation or the republic of belarus.

10.1. The Seller may amend this Agreement by publishing a new version on the Site. An Order is governed by the version in force when it was placed.

10.2. Disputes are settled through negotiation and, failing agreement, in the manner established by Ukrainian law.

10.3. The Customer's personal data is processed in accordance with the Privacy Policy.

Sole proprietor Shakhoval Inna Pavlivna
Tax ID (RNOKPP): 2823812028
Address: 50V Matviia Dontsova St, Irpin, Ukraine
Phone: +38 068 457 6487
Email: britvamarket@gmail.com