For customers

Version of 4 October 2026.

These Terms govern the use of the online store britva-market.com (the "Site"), owned by Sole proprietor Shakhoval Inna Pavlivna (the "Seller"). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1.1. Purchases on the Site are governed by the Public Offer Agreement, and the processing of personal data by the Privacy Policy. Both documents are published on the Site and form an integral part of these Terms.

1.2. The Site is intended for customers in Ukraine. It is available in Ukrainian and English; in case of any discrepancy, the Ukrainian version prevails.

1.3. Orders may be placed by adults, and by minors within the legal capacity defined by the Civil Code of Ukraine.

2.1. You do not need an account to place an order. An account lets you keep your order history and delivery address, maintain a wishlist, leave reviews and pay for orders with Britva Coin bonuses.

2.2. You can sign up with an email and password or with a Google account.

2.3. You must provide accurate information, keep your password secret and not share access to your account. Actions performed from an account are deemed to be performed by its owner.

2.4. If you suspect someone else has accessed your account, change your password and let us know.

2.5. The Seller may restrict or terminate access to an account that violates these Terms.

2.6. To delete your account, send a request to britvamarket@gmail.com from the address the account is registered to.

3.1. Signed-in users can leave reviews. A review must concern a product or the store and reflect the author's own experience.

3.2. It is not allowed to publish:

• ▪offensive, discriminatory or obscene content;
• ▪advertising or links to third-party resources;
• ▪other people's personal data;
• ▪knowingly false information;
• ▪material that infringes the rights of third parties or Ukrainian law.

3.3. The Seller may decline to publish or remove a review that breaks these rules.

3.4. By leaving a review, the author allows the Seller, free of charge, to display it on the Site and on the store's social media.

4.1. Product descriptions, ingredients and images are based on manufacturers' data. We take care to keep this information accurate but cannot rule out errors; if in doubt, contact us before buying.

4.2. Information on the Site is not medical advice. Before using a product, check its ingredients for anything you may be sensitive to.

The design, texts, photographs, logo and other materials of the Site are protected by copyright law. Copying or using them without the Seller's written permission is prohibited, except where permitted by law. Product trademarks belong to their respective owners.

Users must not:

• ▪interfere with the Site, bypass its security measures or scrape its data;
• ▪place orders using someone else's personal data or payment methods;
• ▪use someone else's phone number to redeem Britva Coin bonuses;
• ▪use the Site for purposes contrary to Ukrainian law.

7.1. The Site is provided "as is". The Seller does not guarantee uninterrupted operation, including during maintenance or power and communication outages.

7.2. The Seller is not responsible for third-party services (the payment service, the delivery service, the loyalty programme, Google) or for the content of third-party sites the Site may link to.

We sell goods for delivery within Ukraine only. We do not sell goods or provide services to citizens or residents of the russian federation or the republic of belarus.

The Seller may update these Terms. A new version takes effect when it is published on this page; the version date is shown at the top. By continuing to use the Site after an update, you accept the new version.

Questions about these Terms: britvamarket@gmail.com, +38 068 457 6487.