For customers

Version of 4 October 2026.

This Policy explains what personal data the online store britva-market.com (the "Site") collects, why we use it, how we protect it and what rights you have. It has been prepared in accordance with the Law of Ukraine "On Personal Data Protection".

The controller of your personal data is Sole proprietor Shakhoval Inna Pavlivna, tax ID 2823812028, address: 50V Matviia Dontsova St, Irpin, Ukraine ("we").

For any questions about personal data, write to britvamarket@gmail.com.

• ▪Contact details: first name, last name, email, phone number.
• ▪Delivery details: city and Nova Poshta branch or parcel locker.
• ▪Order data: items and amount, promo codes and bonuses used, payment and delivery status, order comment.
• ▪Account data: password (hashed only); if you sign in with Google — your name, email and Google account ID.
• ▪Reviews and wishlist.
• ▪Technical data: IP address, browser and device type, cookies, pages visited.

We do not receive or store your card details (number, expiry date, CVV) — they are processed by the payment service (monobank or hutko) on its secure page.

• ▪to place, pay for and deliver orders and to issue refunds;
• ▪to maintain your account, order history and wishlist;
• ▪to contact you about an order and send service emails (such as password recovery);
• ▪to redeem and return Britva Coin bonuses;
• ▪to issue fiscal receipts and comply with the law, including tax law;
• ▪to send news and offers — only if you have subscribed to our newsletter;
• ▪to analyse traffic and improve the Site;
• ▪to protect the Site against fraud and abuse.

We process personal data on the basis of your consent (sign-up, newsletter subscription), to conclude and perform the sales contract, to comply with legal obligations, and to protect our legitimate interests, including the security of the Site.

We share only the data needed for a specific purpose:

• ▪monobank (JSC Universal Bank) — to process payments and refunds and issue fiscal receipts;
• ▪hutko (JSC FUIB) — to process payments and refunds and issue fiscal receipts;
• ▪Nova Poshta LLC — to deliver your order (name, phone, branch);
• ▪the Britva Coin loyalty programme — phone number and the amount of bonuses redeemed or returned;
• ▪Google — if you sign in with a Google account;
• ▪web analytics services (Google Analytics, Microsoft Clarity) — information about how the Site is used;
• ▪our email delivery service (Resend) — your email and the content of service emails;
• ▪our hosting provider, whose servers host the Site;
• ▪the order management service our contractors use to pack and ship orders;
• ▪public authorities — only where expressly required by law.

Some of these services may process data outside Ukraine. We do not sell personal data to third parties.

The Site uses:

• ▪essential cookies — to keep you signed in, run the cart and remember your interface language; the Site will not work properly without them;
• ▪browser local storage — to remember your delivery details if you asked us to at checkout;
• ▪analytics cookies — for visitor statistics.

You can delete or block cookies in your browser settings, but some Site features may stop working.

• ▪Account data — for as long as the account exists; after deletion, it is erased or anonymised, except for data we are required to keep by law.
• ▪Order data — for the periods required by tax and accounting law.
• ▪Newsletter data — until you unsubscribe.

We use an encrypted connection (HTTPS), store passwords in hashed form only, give access to data only to those who need it to fulfil orders, and make regular backups.

Under Article 8 of the Law of Ukraine "On Personal Data Protection", you have the right to:

• ▪know what data we process about you, why, and who we share it with;
• ▪access your data;
• ▪request correction of inaccurate data or its deletion;
• ▪withdraw your consent, including unsubscribing from the newsletter;
• ▪object to the processing of your data;
• ▪complain to the Ukrainian Parliament Commissioner for Human Rights or to a court.

You can change your name, phone and delivery address yourself in your account. Send any other requests to britvamarket@gmail.com — we will reply within 30 calendar days.

The Site is not intended to collect personal data from children under 14. If you believe a child has given us their data, let us know and we will delete it.

We may update this Policy. A new version takes effect when it is published on this page; the version date is shown at the top.